Privacy Policy

Introduction

Zioan Software Solutions ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use any Zioan Services, including our websites, applications, and self-hosted digital workspace platform software ("Zioan").

Key Principle

Zioan is designed as a self-hosted solution where your data remains on your infrastructure. We have minimal access to your information and prioritize your privacy by design.

Information We Collect

1. Website Information

When you visit zioan.com and updates.zioan.com:

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, referral sources, click patterns
Contact Information: Name, email, company (when you contact us or sign up for trial)
Marketing Data: Email preferences, demo requests, trial registrations

2. Software License Information

During trial registration and license purchase:

Personal Details: Name, email address, phone number (optional)
Company Information: Business name, address, contact person
License Details: License key, payment information
Technical Info: Installation environment (general system requirements only - if provided)

3. Software Usage Data (Minimal)

What Zioan software communicates:

License Validation: Periodic checks of license validity
Update Notifications: Availability of software updates and security patches
Registration Data: Information provided during initial setup only

What we NEVER collect from your Zioan installation:

Your actual data, documents, or content
User activity patterns or behavioral data
Host addresses, IP addresses, or network information
File contents, chat messages, or project information
Personal information beyond initial registration

How We Use Your Information

Website and Marketing

Service Delivery: Provide website functionality and trial access
Customer Support: Respond to inquiries and provide assistance
Marketing: Send relevant product updates and information (with consent)
Analytics: Improve website performance and user experience
Legal Compliance: Meet regulatory requirements and protect our rights

Software Licensing

License Management: Validate licenses and manage your account
Support Services: Provide technical assistance during active license period
Product Updates: Notify you of available updates and security patches
Business Communications: Send license renewals and important notices

Information Sharing and Disclosure

We Share Information With:

Service Providers:

Payment Processors: Stripe, PayPal for transaction processing
Email Services: Fastmail, Resend for communications
Analytics: Matomo for privacy-focused website analytics
Hosting: Cloud providers for website and email infrastructure

We Do NOT:

Sell your personal information to third parties
Share your software data (because we don't have access to it)
Use your information for advertising to third parties
Provide your data to competitors or unrelated businesses

Data Security and Retention

Security Measures

Encryption: TLS/SSL encryption for data transmission
Access Controls: Limited employee access on need-to-know basis
Regular Audits: Periodic security reviews and updates
Secure Storage: Industry-standard security practices for data storage

Data Retention

Website Data: Retained for 3 years after last interaction
License Data: Retained for duration of license plus 7 years for legal compliance
Support Data: Retained for 2 years after license expiration
Marketing Data: Until you unsubscribe or request deletion

Your Software Data

Complete Control: All data created in your Zioan installation belongs to you and remains on your infrastructure. We cannot access, retain, or control this data in any way.

Your Privacy Rights

Rights Under GDPR (EU Residents)

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdrawal: Withdraw consent for marketing communications

Exercising Your Rights

Contact us at: hello@zioan.com
Response Time: 30 days maximum
Verification: We may require identity verification for security

Contact Information

Privacy-Related Inquiries

Email: hello@zioan.com
Subject Line: "Privacy Policy Inquiry"
Response Time: 5 business days for general inquiries, 30 days for rights requests

General Contact

Website: zioan.com
Support: hello@zioan.com
Ioan Zaharia
Business Address:
Goethestr. 24
26655 Westerstede
Germany