Terms of Service
Website usage terms and conditions
Acceptance of Terms
By accessing or using any Zioan Services, including our websites, applications, and related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
Important Distinction
These Terms govern your use of our website and related online services. Use of the Zioan software is governed separately by the Software License Agreement.
Website Services
What We Provide
- Information Services: Product information, documentation, and resources
- Trial Registration: 30-day software trial signup and management
- Customer Portal: Account management and license information
- Support Services: Help documentation, contact forms, and customer assistance
- Demo Environment: Live demonstration of Zioan capabilities
- Purchase Services: Software license sales and payment processing
Service Availability
- Best Effort: We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Maintenance: Scheduled maintenance windows will be announced in advance
- Updates: We may update, modify, or discontinue features with reasonable notice
User Accounts and Registration
Account Creation
- Accurate Information: Provide complete and accurate registration information
- Single Account: One account per individual or organization
- Responsibility: You're responsible for maintaining account security and confidentiality
- Authorized Use: Only authorized personnel may access business accounts
Account Security
- Password Protection: Maintain secure passwords and protect login credentials
- Unauthorized Access: Immediately notify us of any unauthorized account access
- Account Termination: We reserve the right to suspend or terminate accounts for violations
Acceptable Use
Permitted Uses
- Access product information and documentation
- Register for trials and purchase licenses
- Use customer support services
- Access demo environments for evaluation
- Download software and related materials (as authorized)
Prohibited Uses
- Illegal Activities: Use for any unlawful purpose or in violation of any laws
- System Abuse: Attempt to disrupt, damage, or gain unauthorized access to our systems
- Data Mining: Automated scraping, harvesting, or extraction of website content
- Spam/Abuse: Send unsolicited communications or abuse contact forms
- Impersonation: Misrepresent your identity or affiliation
- Malware: Distribute viruses, malware, or other harmful code
Intellectual Property
Our Rights
- Website Content: All website content, design, and functionality is owned by Zioan Software Solutions
- Trademarks: "Zioan" and related marks are our registered trademarks
- Software: Zioan software is proprietary and protected by intellectual property laws
- Documentation: User guides, API documentation, and help materials are our property
Your Rights
- Limited License: You may use our website content for evaluation and authorized business purposes
- No Redistribution: You may not reproduce, distribute, or create derivative works
- Attribution: Maintain copyright and trademark notices on any authorized copies
Privacy and Data Protection
Information Collection
- Website Data: We collect information as described in our Privacy Policy
- Cookies: We use cookies for functionality, analytics, and marketing
- Third-Party Services: Integration with payment processors, analytics, and communication tools
For complete details, see our Privacy Policy.
Payment and Billing
Trial Services
- Free Access: 30-day trials are provided at no cost
- No Payment Required: No credit card or payment information required for trials
- Automatic Expiration: Trials expire automatically after 30 days
License Purchases
- Payment Processing: Handled by third-party processors (Stripe, PayPal)
- Billing Terms: One-time payment for perpetual software license
- Tax Responsibility: You're responsible for applicable taxes
- Price Changes: Maintenance renewal prices may change with 60 days notice
For refund information, see our Refund Policy.
Disclaimers and Warranties
Service Disclaimers
- "As-Is" Basis: Website and services provided without warranties
- Availability: No guarantee of uninterrupted or error-free service
- Third-Party Content: Not responsible for accuracy of third-party information
- Demo Environment: Demo data is for illustration only, not production use
Limitation of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
Liability Limits
- Maximum Liability: Our total liability cannot exceed the amount you paid us in the past 12 months
- Excluded Damages: No liability for indirect, incidental, special, consequential, or punitive damages
- Business Losses: Not liable for lost profits, data, or business opportunities
Your Responsibilities
- Proper Use: Use services in accordance with these Terms
- Data Backup: Maintain backups of important data
- Security: Implement appropriate security measures for your accounts
- Hosting Infrastructure: You are responsible for selecting and maintaining reliable hosting services for your Zioan installation. Service interruptions, outages, or issues resulting from your hosting provider or infrastructure are outside our control and responsibility
Termination
Termination by You
- Anytime: Close your account and stop using our services anytime
- Effect: Access to services ends immediately
- Data Retention: We retain data according to our Privacy Policy
Termination by Us
We may suspend or terminate access for:
- Terms Violation: Breach of these Terms or other policies
- Illegal Activity: Use for unlawful purposes
- System Abuse: Attempts to damage or compromise our systems
- Non-Payment: Failure to pay for services (where applicable)
Contact Information
General Inquiries
Website: zioan.com
Email: hello@zioan.com
Phone: +49 1575 7134784
Legal Notices
Address:
Ioan Zaharia
Zioan Software Solutions
Goethestr. 24 26655, Westerstede Germany
Legal Email: hello@zioan.com